To request account deletion, please send an email to [email protected] from your registered email ID to our support team. Once we receive your request, our team will contact you for further verification and complete the deletion process.

Terms of Use IMPORTANT: PLEASE READ THESE TERMS OF USAGE ("TERMS") BEFORE REGISTERING AND USING "MAHINDRA M-SPARES MASTER" MOBILE APPLICATION SERVICES. ALL RIGHTS INCLUDING TRADEMARKS AND COPYRIGHTS OF "MAHINDRA M-SPARES MASTER" (DEFINED HEREINAFTER) MOBILE APPLICATION SERVICES ARE OWNED BY MAHINDRA & MAHINDRA Limited (HEREINAFTER REFERRED TO AS "M&M OR COMPANY") AND MAHINDRA M-SPARES MASTER HEREBY SETS OUT THESE TERMS AND CONDITIONS FOR ITS USE BY ALL ITS USERS (HEREINAFTER REFERRED TO AS "USER OR YOU'). THESE RULES OF USAGE SHALL APPLY TO ALL MATTERS CONCERNING THE USE OF THE MAHINDRA M-SPARES MASTER MOBILE APPLICATION AND SERVICES ('MAHINDRA M-SPARES MASTER" OR "APP") PROVIDED BY THE COMPANY. YOU CAN REGISTER FOR MAHINDRA M-SPARES MASTER ON YOUR MOBILE DEVICE. BY REGISTERING FOR MAHINDRA M-SPARES MASTER, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND ACCEPTED THESE TERMS AND CONDITIONS IN THE SAME WAY AS IF YOU HAVE SIGNED A PRINTED VERSION AND YOU SHALL BE BOUND BY THEM TILL TERMINATION OF YOUR REGISTRATION WITH MAHINDRA M-SPARES MASTER. IF YOU DO NOT AGREE WITH ANY OF THE TERMS SET OUT HEREIN, DO NOT INSTALL AND/OR USE THE APP OR ANY OF THE SERVICES PROVIDED BY MAHINDRA M-SPARES MASTER OR M&M. IF YOU HAVE ALREADY INSTALLED THE APP, AND YOU DO NOT AGREE WITH THE TERMS SET OUT HEREIN, PLEASE UNINSTALL THE SAME FROM YOUR MOBILE DEVICE. Article 1 (Scope of Use) Mahindra m-Spares Master is only for individuals who own Mahindra brand vehicles, which were originally purchased through authorized dealers of M&M and who have registered on Mahindra m-Spares Master ("User"). The Company may vary these Terms at any time without requiring the User's consent for any reason including but not limited to security, legal or regulatory reasons, or to reflect updates or changes to the services or functionality of Mahindra m-Spares Master, by publishing the varied Terms on the home screen of Mahindra m-Spares Master. The User accepts that by following the procedure set out herein above, the Company will have provided the User with sufficient notice of the variation to these Terms. The Company is under no obligation to specifically contact or notify the User of any variation to these Terms. By using Mahindra m-Spares Master after any variation to these Terms, the User shall be deemed to have accepted the revised/ modifies Terms. The Company shall grant the User the right to use Mahindra m-Spares Master, subject to these Terms, for smartphones and other electronic devices, which are managed and operated by the User (each referred to as an "Information Communication Terminal"). The User may only use Mahindra m-Spares Master on Information Communication Terminals and operating systems that are authorized/recognized by the Company as being eligible to receive the service. Article 2 (Content of Mahindra m-Spares Master) The content of the Mahindra m-Spares Master service being made available to the User under these Terms shall be set out in a separate document or within Mahindra m-Spares Master. The Company may change any or all aspects of Mahindra m-Spares Master, including but not limited to the display, content and user interface of Mahindra m-Spares Master, at any time and without any prior notification to the User. Certain individual services may be purchased through Mahindra m-Spares Master (each referred to as the "Individual Service"). Individual Services may be provided by the Company or a third-party provider (referred to as an "Individual Service Provider""). The User shall consent to these Terms and any other rules and guidelines applicable to the Individual Service including but not limited to general terms and conditions, which are made available either by the Company or any other Individual Service Provider. In the event of an inconsistency or conflict between the application of these Terms and any other rules or guidelines ("Guidelines") applicable to any or all Individual Services, the Guidelines shall prevail but only to the extent of any inconsistency. In all other cases, these Terms shall prevail over any other Guidelines applicable to any or all Individual Services. Key Individual services currently comprise of the following: Vehicle Booking management View the details of the booking like model, payment etc & track the status of the order. KYC document upload Upload the KYC documents such as Aadhar & PAN card for the vehicle purchase. Service Appointment Request service appointment or reschedule or cancel the appointment and check estimate. Check vehicle service status and next service due. Further, users may also use service of online payment, for which Terms & conditions are defined separately and included in the Individual Service. Roadside Assistance (RSA) Supports Roadside Assistance during vehicle breakdown to the selected car, which is eligible for RSA support. Further, users may also use online payment for purchase of RSA scheme, for which Terms & conditions are defined separately and included in the Individual Service. Service History Users may also view invoices, receipt generation, policies, personal records, e-payment and Notifications related to policies renewal etc. Extended Warranty Features to view & purchase Extended Warranty. Further, users may also use online payment for purchase of EW policy for which Terms & conditions are defined separately and included in the Individual Service. Owner’s Manual View contents about the vehicles in downloadable digital form Dealer Locator Provide list of dealers with telephone numbers to facilitate users to reach out to Mahindra for inquiries and feedback Notification The Users can receive and view different types of message/notifications like service reminders, insurance due, seasonal tips, service campaigns and updates sent from the Company or authorized Dealers. Further it also captures likes & comments, multimedia promotional messages, etc. The App may transmit information via push notification as one of the Individual Services set out in Article 2(vi). By accepting these Terms, the User is deemed to have consented to receiving notifications from the Company or its authorized service provider/s. The Inbox service enables the User to be kept up to date on any topics pertaining to Mahindra m-Spares Master or its services. Mahindra m-Spares Master is available in all the States and Union Territories of India ("Serviced States"). The Company may increase or decrease the number of Serviced States or vary the scope of the services offered through Mahindra m-Spares Master in any of the Serviced States, at any time and without prior notice to the User. The User is solely responsible for all costs, including but not limited to, telecommunications costs, network provider costs and Information Communication Terminal costs that he or she incurs in connection with the installation and use of Mahindra m-Spares Master and its services. The Company does not warrant, represent or undertake that: Mahindra m-Spares Master will meet the User's needs, or that it will be uninterrupted, timely, secure, error-free or free from viruses; or the information obtained from or available through Mahindra m-Spares Master will be accurate or reliable, or that the quality of any information obtained by the User through or because of the User's use of Mahindra m-Spares Master will meet a user’s expectations. All implied warranties, except those that cannot be lawfully excluded, are excluded. Article 3 (Use of Mahindra m-Spares Master) By clicking the 'AGREE' button below, the User agrees to be bound by these Terms. To install access and use Mahindra m-Spares Master, the User must satisfy the minimum age requirement of 18 years as on the date of registration on Mahindra m-Spares Master and have full legal capacity to contract under the laws of India. The User shall not use Mahindra m-Spares Master in any manner that would, or could reasonably be expected to, damage or overburden any of the Company's servers, or any network connected to any of the Company's servers. The User must not use Mahindra m-Spares Master in any manner that would, or could reasonably be expected to, interfere with any other party's use of Mahindra m-Spares Master or which is, or which is likely to be, in contravention of any applicable laws or any party's rights or legal entitlements under any applicable laws. Article 4 (Suspension or termination of the use of Mahindra m-Spares Master) The Company may suspend or terminate the use of Mahindra m-Spares Master by the User at any time without prior notice to the User and for any reason, including if the Company determines, in its sole discretion, that any of the following events have occurred, or are likely to occur: 1. When the User no longer owns a Mahindra brand vehicle; 2. the User has acted in breach of these Terms; 3. the User chooses to terminate the future use of Mahindra m-Spares Master through the application screen of Mahindra m-Spares Master; 4. the User has made a false representation to the Company vis-Ã -vis his or her personal identification including but not limited to his or her age, telephone number, e-mail address or other such personal information (referred to as the "Personal Information"); 5. the User has improperly used Mahindra m-Spares Master or used Mahindra m-Spares Master for any activities prohibited under or in contravention to any law or in infringement of any party's rights; 6. the User has disturbed or interrupted the operation of Mahindra m-Spares Master; or 7. the User has used or caused any person to use Mahindra m-Spares Master in a manner that is deemed by the Company to be inappropriate, unethical or illegal or in violation of these Terms, Company's Privacy Policy applicable to Mahindra m-Spares Master ("Mahindra m-Spares Master Privacy Policy"), or any policy of the Company. Article 5 (Prohibition of the transfer of rights and obligations) The User shall not transfer or assign to a third party, any right or obligation relating to use of Mahindra m-Spares Master or any services provided by it. Article 6 (Login Information) To make use of Mahindra m-Spares Master, the User will need to register an account with the Company ('Online Account"). To register an Online Account, the User must: 1. provide the Company with complete and accurate personal data; 2. ensure that his or her use of Mahindra m-Spares Master is in accordance with these Terms and all applicable laws; and 3. select a username and password ("Login Information"'). By registering an Online Account with the Company, the User warrants, represents and undertakes that: 1. he or she has given complete and accurate registration information and personal data, and will keep that information updated; and 2. his or her use of Mahindra m-Spares Master does not violate these Terms or breach any applicable laws. All information, including personal data, of the User collected or accessed by the Company through User's usage of Mahindra m-Spares Master, to the extent applicable shall be subject to the Mahindra m-Spares Master Privacy Policy. Article 7 (User's Responsibility) The User is responsible for all activities that occur in connection with his or her Login Information. Accordingly, the User must take steps to protect the confidentiality of his or her Login Information. The User must not disclose his or her Login Information to any third party. The User must notify the Company immediately if he or she becomes aware of any disclosure, loss, theft or unauthorized use of his or her Login Information. The User shall be solely responsible for maintaining confidentiality of their Online Account and their Login Information as well as for all activities on their Online Account. It is the duty of the User to notify the Company immediately in writing of any unauthorized use of their Login Information or Online Account or any other breach of security. The Company shall not be liable for any loss that may be incurred by the User as a result of unauthorized use of the User's Online Account, either with or without the User's knowledge including but not limited to all orders, service requests/appointments or instructions and data transmissions, relying on which the Company, its affiliates or authorized dealers/service provides executes or performs any action. The User shall be solely responsible for all loss, harm and damage arising because of the use of his or her Login Information. The User shall not use the Login Information of any third party at any time and shall be solely liable and responsible for any loss, harm, damage, cost and action arising from a breach of this Article. Article 8 (Changes to Personal Information) The User shall promptly update his or her Personal Information in accordance with Mahindra m-Spares Master Privacy Policy. The Company shall not be responsible for any loss, harm, damage or inconvenience that the User suffers because of his or her failure to comply with this Article. Article 9 (Procurement of the Information Communication Terminal) The User is solely responsible for procuring the Information Communication Terminal/Internet through which he or she accesses Mahindra m-Spares Master and any accompanying equipment or software at his or her sole cost and expense. The User hereby agrees and understands that he / she uses Mahindra m-Spares Master entirely at his or her sole discretion and own risk. Certain services and functions of Mahindra m-Spares Master (including the Individual Service) will only work if the current positioning information (Global Positioning System) on the Information Communication Terminal is activated and set to "ON". It is the User's sole responsibility to activate this setting on his or her Information Communication Terminal. The Company shall not bear any responsibility or liability for any damage, loss, harm or inconvenience incurred by the User for his or her failure to comply with this Article. Article 10 (Changes and abolishment of an Individual Service) The Company may change or abolish a specific Individual Service of Mahindra m-Spares Master at any time without prior notification and without incurring any liability to the User. Article 11 (Termination of an Individual Service) The Company may cancel and thereby terminate the provision of an Individual Service at any time without prior notification and without incurring any liability to the User. Article 12 (Temporary suspension of the provision of the Mahindra m-Spares Master service) The Company may temporarily suspend the provision of Mahindra m-Spares Master without liability or notification to the User and at any time in any of the following circumstances: 1. periodical or emergency maintenance of Mahindra m-Spares Master is conducted; 2. the provision of Mahindra m-Spares Master becomes impossible due to events or acts outside of the Company's control, including but not limited to, failure of electronic or mechanical equipment or communications lines (including telephone, cable and Internet), unauthorized access, acts or omissions of third parties, viruses, theft, operator errors, severe or extraordinary weather (including flood, earthquake, tsunami or other act of God), fire, pandemic, epidemic, disasters (man-made or natural), war, insurrection, terrorist act, riot, labour dispute or other labour problems, accident, emergency, delay, overbooking, cancellation, change in Law or action of government; 3. communication services (including internet connectivity) are suspended; 4. network disturbance occurs because of the environment in which the Information Communication Terminal is used; and 5. when the Company judges it necessary to temporarily suspend the provision of Mahindra m-Spares Master for legal, security, operational or technical reasons. 6. Article 13 (Compensation of damages) 7. If the use of Mahindra m-Spares Master by the User causes damage, harm, loss or inconvenience to a third party, the User shall be solely responsible for settling the matter with the third party at his or her sole cost and expense and without causing any inconvenience or liability to the Company. If the use of and/or acts or omissions in relation to Mahindra m-Spares Master by the User violates these Terms or causes damage, harm, loss, liability or inconvenience to the Company, the Company may demand damages in the form of compensation from the User. 8. Article 14 (Indemnification and Limitation of Liability) 9. To the maximum extent permissible under applicable laws, the Company shall not be responsible for any damage, harm, loss or inconvenience suffered by the User because of his or her use of Mahindra m-Spares Master. 10. The Company shall not bear any obligation or responsibility for services and information provided by the provider of the Individual Services other than the Company. 11. If any dispute arises between the User and an Individual Service Provider, the dispute shall be settled between the User and that Individual Service Provider, and the User shall not submit any demand, action, claim or complaint to or against the Company. 12. The Company bears no responsibility for any act, omission or representation of an Individual Service Provider and does not offer any warranties or make any representations, in relation Individual Services provided to the User by an Individual Service Provider. 13. The User agrees to indemnify, defend and hold harmless, the Company, its affiliates and their respective officers, directors, lawful successors, assigns and any third party from and against any loss, cost, damage, or expense howsoever caused, or suffered by the Company including legal fees and disbursements in connection therewith and interest chargeable thereon asserted against or incurred by such indemnified persons, that arise out of, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User, or arising out of the use of Mahindra m-Spares Master by the User, whether direct, indirect or consequential, arising out of or referable to Mahindra m-Spares Master or to the installation, access and use of Mahindra m-Spares Master by the User, however caused, whether in contract, tort (including negligence), statute or otherwise.. 14. Subject to any responsibilities implied by law and which cannot be excluded, neither the Company nor any of its directors, employees, agents or contractors, are liable to the User for any losses, damages, liabilities, claims and expenses (including without limitation but not limited to legal costs and defence or settlement costs) whatsoever, whether direct, indirect or consequential, arising out of or referable to Mahindra m-Spares Master or to the installation, access and use of Mahindra m-Spares Master by the User, however caused, whether in contract, tort (including negligence), statute or otherwise. The entire and overall liability of the Company whether in tort or otherwise shall in no event exceed the amount of fees paid to it by the User for the services rendered by the Company, that caused such liability on the Company. The Company shall not be liable to the User or anyone else for any loss resulting from a cause/event/act over which the Company does not have control. This includes failure of electronic or mechanical equipment or communications lines (including telephone, cable and Internet), unauthorized access, acts or omissions of third parties, viruses, theft, operator errors, severe or extraordinary weather (including flood, earthquake, tsunami or other act of God), fire, pandemic, epidemic, disasters (man-made or natural), war, insurrection, terrorist act, riot, labour dispute or other labour problems, accident, emergency, delay, overbooking, cancellation, or action of government. Article 15 (Personal use of Mahindra m-Spares Master) All rights including without limitation the intellectual property rights, in all content available through Mahindra m-Spares Master are owned solely by the Company and/ or by its licensors. The User shall not reproduce, alter, modify, adapt, reverse engineer, sell, publish or use by any other means any information obtained through Mahindra m-Spares Master for any purpose other than the personal use of the User without obtaining the prior written consent of the Company. The User shall not allow a third party to reproduce, alter, modify, adapt, reverse engineer, sell, publish or use by any other means any information obtained through Mahindra m-Spares Master or make such information available to the public or to third parties without obtaining the prior written consent of the Company. Except where necessary for and incidental to personally installing, using and accessing Mahindra m-Spares Master through the User's Information Communication Terminal, or as permitted by these Terms or under applicable laws, no part of Mahindra m-Spares Master may be reproduced, stored (for any period of time) in an electronic or any other retrieval system, modified, adapted, uploaded to a third party location, framed, performed in public, or transmitted, in any form by any process whatsoever, without the Company's specific prior written consent. Article 16 (Prohibited matters) The User shall not use Mahindra m-Spares Master for commercial activities or commercial purposes or in any manner or for any purpose that is violative of these Terms or any other policies published by the Company from time to time. The User shall not use Mahindra m-Spares Master in any way that is contrary to the laws of India, statutes, codes, ordinances, decrees, rules, regulations, municipal by-laws, judgments, orders, decisions, rulings or any government agency or department in India or that is otherwise contrary to public order and morality, including, without limitation, applicable export and import control laws and regulations, and User shall not allow any other party to use the service or the Mahindra m-Spares Master application for or in connection with any illegal purpose or activity. The Mahindra m-Spares Master application is not intended for distribution or use by any person in any jurisdiction or country where such use and/or distribution would be contrary to local laws, rules of the service and the Mahindra m-Spares Master application will at all times be in compliance with all applicable laws, rules and regulations, including, without limitation, applicable export and import control laws and regulations. The User shall not license, sublicense, sell, disseminate, broadcast, transmit, or otherwise distribute the Mahindra m-Spares Master application or the service in any form or by any means, or otherwise transfer, assign, manipulate, or grant any rights of use or any other rights in respect of the Mahindra m-Spares Master application or the service, or any part thereof, or the information contained therein, to any other party. The User Shall not copy the Mahindra m-Spares Master application or the information accessible through the service onto any public or publicly accessible network or make any additional copies of or reproduce in any way the whole or any part of Mahindra m-Spares Master application or the services whatsoever. The User shall not remove or tamper with any proprietary notices, marks, content or labels, including but not limited to copyright notices or data source attributions, attached to or contained within Mahindra m-Spares Master application or the service provided by it. The User shall not use Mahindra m-Spares Master application or the service in any way that may lead to encouragement, procurement or carrying out of any unlawful or criminal activity or which may cause any harm or injury to any person. The User shall not cause damage to any of the websites, servers, systems or equipment used in the provision of the service by the Company, and authorized dealers of the Company or any other third party engaged by the Company, and shall not access or attempt to access any user data or to penetrate any of the security measures relating to the service. Article 17 (E-mail, etc.) The User acknowledges that he or she will be solely responsible for any use of the e-mail functionality (such as sending and receiving e-mails) that is made available through Mahindra m-Spares Master or an Individual Service. Except for mechanical processing, communication processing and other activities of lawful operation, the Company shall not view or disclose to a third party the content of e-mails (including email addresses) or related information other than in accordance with applicable laws or the terms of these Terms, and shall guarantee the secrecy of the User's communications in accordance with Mahindra m-Spares Master Privacy Policy. Article 18 (Treatment of Personal Information) For the purposes of these Terms, "Personal Information" shall mean to include any information related to the User as recognized under the Company's Mahindra m-Spares Master Privacy Policy. All Personal Information collected, accessed or handled by the Company through Mahindra m-Spares Master application shall be as per the terms of Mahindra m-Spares Master Privacy Policy, as amended from time to time and the applicable laws. It is the responsibility of the User to read and understand the terms of the Mahindra m-Spares Master Privacy Policy as updated from time to time. Article 19 Payment for Individual services using Mahindra m-Spares Master All usage fees for Individual Services, if any, may be paid using the payment gateways within Mahindra m-Spares Master made available by the Company for this purpose. Article 20 (Cancellation of the use of Mahindra m-Spares Master by the User) If the User wishes to cancel his or her use of Mahindra m-Spares Master, he or she shall notify the Company by clicking the 'Delete Account' button in the user profile'. The cancellation shall then become immediately effective. If the User cancels his or her use of Mahindra m-Spares Master, the Company shall not refund any amounts paid to the Company by the User for any service and amount shall not be transferred to any other individuals or users. Any outstanding payments due to the Company by the User shall become payable immediately on the termination or cancellation of the User's use of Mahindra m-Spares Master. Article 21 (Law and Jurisdiction) User shall be responsible for compliance with all applicable laws. These Terms are governed by the laws of India and the courts at Ramanagara District shall have exclusive jurisdiction over any matters or disputes concerning or arising out of these Terms. Article 22 (General) The Company may perform any of its obligations, and exercise any of the rights granted to it under these Terms, through a third party. The Company may assign any or all its rights and obligations under these Terms to any third party. If any clause or part of any clause of these Terms is found to be void, unenforceable or invalid, then it will be severed from these Terms and all other Terms remaining in full force and effect, provided that the Company at its sole discretion determines that such severance of the Terms has not altered its basic nature. The User may not rely on the Company's words or conduct as a waiver of any right unless the waiver is in writing. In this Article, "conduct" includes delay in the exercise of any right. For the purposes of this clause, "right" means any of the Company's rights arising under or in connection with these Terms or otherwise, and includes the right to rely on this clause. These Terms and any terms of use applying to an Individual Service constitute the entire agreement between the User and the Company in relation to Mahindra m-Spares Master and supersede in their entirety all written or oral agreements previously existing between the User and the Company with respect to such subject matter. Article 23 (Updates) Company reserves the right to update these Terms as and when need arises, without prior notification to its Users and the same will be made available on Mahindra m-Spares Master application. Company urges the Users to visit the Mahindra m-Spares Master application or the Company websites periodically to make sure the User is aware of any changes to the Company's policies and practices. User's continued use of the Mahindra m-Spares Master application following the posting of changes to these Terms shall be deemed the User's acceptance of those changes. Company shall not be liable for any damages that User may suffer because of any changes to these Terms. All rights reserved. ----------------------------------------------------- Privacy Policy Mahindra & Mahindra Limited ("we" "us" "our" "M&M") is committed to protecting the privacy and security of your Personal Information. Your privacy is important to us. This Privacy Policy ("Policy") applies to the services offered by us to individuals ("you", "your" or "user") who access or use our Mahindra m-Spares Master ("App"). You may use this App to discover more information about us or our products and/or services, except for the services provided on our websites that may have separate privacy policies that do not incorporate this, Policy. This Policy shall be referred to and read as an integral part of the Terms and Conditions and Terms of Use of this App. Before using our App, the user(s) is/are advised to carefully review this Privacy Policy including the Terms and Conditions and Terms of Use of our App. If the user(s) do / does not agree to be bound by this Privacy Policy or do not agree with any of the Terms and Conditions and Terms of Use, the user(s) is/are asked to not access or use the App. By using the App, you are consenting to the processing of your Personal Information in the manner as set forth in this Privacy Policy. This Policy explains how we collect, store, disclose, transfer, and use information that personally identifies you when you use our App. We want you to be confident that we are looking after your interests and that is why we have set out our information practices in this Policy. The text and graphic links on the App may have a link to third party social media sites and information and service providers that may also collect information from you. In addition, some of the pages on the App may lead to co-branded web pages that are hosted and served by third parties. In each of the aforesaid cases, we have no control over the privacy policy of any third-party and advise you to please examine their privacy policy prior to submitting your Personal Information. You can visit the App without telling us who you are or providing Personal Information. Such use does not result in any personally identifiable data being collected or stored. We may however collect information about you when you visit the App, use our services, or view our online advertisements. Having said that, unless you submit Personal Information about yourself by filing in any form on the App or by sending us an e-mail, we are not obliged to maintain any other Personal Information because of your access and usage of this App. 1. COLLECTION AND USE OF PERSONAL INFORMATION "Personal Information" or "Personally Identifiable Information (PII)" or "Personal Data" is defined as any information that identifies (whether directly or indirectly) a particular individual or natural person. When anonymous information is directly or indirectly associated with Personal Information, the resulting information also is treated as Personal Information. Any Personally Identifiable Information provided by you will not be considered as private/confidential if it is freely available and / or accessible in the public domain like any comments, messages, blogs, available on social media platforms like Facebook, Twitter, etc. PERSONAL INFORMATION WE COLLECT INFORMATION WE COLLECT FROM USERS Usage information may consist inter alia of the following information about your visit to the App: • Your navigation path on the App • Date and the time of your visit to the App • The length of time you spent on the App or subpage • The subpage from which you left the App • The number of pages viewed • The number of users who visited the App • The country, region or city from which the App is accessed • The device information • You GPS location, if allowed by you • The selected page on the App (URL) • Your IP address from your device • The search queries used • The transmission protocol used • Certain cookies (see point c below) Usage information is generally non-identifying in nature, but to process such usage information and to make it feasible for our legitimate business interests like promoting system security and stability, allowing for error and performance analysis, and serving internal statistical needs, we may associate the usage information with other information collected from you and such combination may be treated as Personal Information. This also enables us to optimize our online services. (b) INFORMATION USERS PROVIDE TO US VOLUNTARILY • We collect Personal Data from you directly (viz. your name, email address, phone number, mailing address, login id and password, location data, copy of your KYC documents such as Aadhaar, PAN, passport, Voters ID, driving license), when you provide us with it by uploading the same via the App. There is no obligation to provide the Personal Data that we ask you for. However, if you do not provide your Personal Data, you will not be able to make use of all the functions/services available on the App. • If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the App, we may collect and store such information, including but not limited to name, email address, phone number and location. • If you send us a business query, media request or investor contact request via the App, we may collect and store such information, including but not limited to name, email address, phone number and location data. We process Personal Information only that is required by us to fulfil your query/or to provide a service requested by you. In the event we wish to process any other information that you have submitted to us voluntarily, we will reach out to you to notify the additional purposes of processing and seek your consent wherever applicable. (c) INFORMATION AUTOMATICALLY COLLECTED/ TRACKED WHILE NAVIGATION Cookies To improve your experience on our App, we collect, use and store cookies. A cookie is a small text file that is placed on a device and is used to identify the user or device and to collect information. Cookies are generally used to provide site visitors with additional functionality within the App. They may for example be created to keep track of your visit and support your navigation on the App, help you resume where you left off and/or remember your preferences and settings when you visit the App again. Cookies cannot access, read or modify any other data on your device. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address. Currently, applications use cookies to enhance the user's visit; in general, cookies can personalize home pages and identify which parts of the App have been visited. It is possible to set your browser to inform you when a cookie is being placed. This way you can decide whether to accept the cookie. Some of the cookies we use are automatically deleted once you leave the App. Persistent cookies, however, remain on your device until you delete them in your browser. We use persistent cookies to recognize you when you visit the App the next time. If you want to control the cookies installed on your device, you can modify your browser settings so that it notifies you when the App wants to install a cookie, or you can block cookies altogether. You can also delete cookies that have already been installed on your device. Refer to the 'Help' function within your browser for more information on how to do these things. By showing how and when our visitors use this App, this information can help us to improve our App on a continual basis. Please note, however, that disabling cookies might affect your online experience and/or prevent you from taking full advantage of the App. Flash cookies Certain features of our App may use local stored objects (or flash cookies) to collect and store information about your preferences and navigation to, from, and on our App. Flash cookies are not managed by the same browser settings as are used for browser cookies and we advise you to keep yourself updated on how to manage your privacy and security settings for flash cookies on your device. Web Beacons Pages of our App and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit M&M, for example, to count users who have visited those pages or opened an email and for other related App statistics (for example, recording the popularity of certain online content and verifying system and server integrity) (d) INFERRED INFORMATION THROUGH USAGE AND LOG DATA We may track information about you, in an anonymized manner, based upon your behaviour while using the App for below mentioned purposes of analytics and statistical insights: • To perform analytics and conduct customer research, to determine your interest, for identifying content that generate sales and to analyse traffic patterns • To study traffic patterns to improve performance of the App, to customize user experience, and to better match users' interests and preferences • Keep track of preferences you specify while you are using the content or services of the App • Capturing user behaviour for measuring quality specifications of the App 2. LINKS TO THIRD-PARTY SOFTWARE OR SERVICES OR THIRD-PARTY SOCIAL MEDIA The App may contain links to other Third-Party Software/Services including third-party social media sites that may collect information from you. M&M is not responsible for the privacy policies/notices/statements or the content of such Third-Party Software/Services or third-party social media sites even if: • You accessed the third-party site using links from our App; or • You accessed our App using links from a Third-Party Software Application. • We encourage you to be aware when you leave our App and to read the privacy policies of other Third-Party Software Applications that may collect your Personal Information. 3. BASIS FOR PROCESSING YOUR PERSONAL INFORMATION • We process your Personal Information provided by you only if we have the following legal basis for doing SO: • To fulfil a contract, we have concluded with you or to take steps at your request prior to entering into such an agreement with you; or • To pursue our prevailing legitimate interests to achieve the purposes set out in the following paragraph just below. • On the basis of the necessity to comply with legal obligations to which we are subject. If we process your Personal Data based on your consent, we will ask for your consent in a separate process. By submitting your Personal Data including your KYC documents, you are explicitly consenting to the collection, use, and processing of your Personal Data for the purpose of completing the intended transaction formalities with respect to the purchase of your vehicle and for complying with related legal or regulatory requirements. 4. PURPOSE OF COLLECTION OF YOUR PERSONAL INFORMATION The use of your Personal Information is subject to the Privacy Policy in effect at the time of our use. We will process your Personal Information for the following purposes: • to make this App and its services available to you and to further optimize and develop it; • to complete your vehicle registration • to monitor the use of the App and to help further development of our products and services: • to manage your account, services and other personalised features; • to identify your geographic location in connection with the required services • to create App usage statistics; • to assess and improve your user experience on the App; • to be able to recognize, prevent and investigate attacks on this App; • to communicate with you; • to enforce our terms and conditions; • to comply with legal obligations; • to comply with obligations to public authorities • to provide chat services including customer services to you via the App; • to send newsletters/communications opted by you about our or our affiliates' current services, new services, or promotions that we are developing, and opportunities that may be available to you; • to alerting you of new features or enhancements to our services; • to deliver marketing and event communications opted by you across various platforms, such as email, telephone, text messaging, WhatsApp and direct mail. If, based on your consent, we send you a marketing email, it will include instructions on how to opt out of receiving these emails in the future. Please remember that even if you opt out of receiving marketing emails, we may still send you important service information related to your accounts and subscriptions, unless you delete your account; • for legal and compliance reasons, such as the prevention, detection, or investigation of a crime, loss prevention or prevention of fraud. We may also use Personal Information to meet our internal and external audit requirements and for information security purposes; • as otherwise described to you at the time of collection of your Personal Data. • We endeavour to collect only such information that is reasonably necessary for us to perform the desired function. • If M&M wishes to collect and process your Personal Information for purposes other than those mentioned above, we shall seek a specific consent from you prior to collecting and processing your Personal Information for such additional purposes unless this falls within our legitimate business interest for processing as explained above. 5. SHARING/DISCLOSURE OF PERSONAL INFORMATION • M&M may disclose information about you to the following recipients: • We may share your personal information with our channel partners/service partners/third-party entities for the purpose of completing the transaction or establishing the relationship. By providing your documents, you explicitly consent to such sharing. 5.1 M&M companies and potential partnerships: • Our businesses around the world are supported by different teams and functions, and Personal Information will be made available to them, if necessary, for the provision of services, account administration, sales and marketing, customer and technical support, and business and product development. Whilst a request for a service or enquiry you make, may be passed on or made available to our affiliates or subsidiaries ("Mahindra Group Affiliates") some of which are based in countries that do not have adequate data protection laws, all Mahindra Group Affiliates are required to comply with appliable data protection laws which require that appropriate information security measures are taken to protect your Personal Information and use it only for the limited purposes for which it was given. All our employees and those of our affiliates or subsidiaries are required to follow our data protection and security policies when handling Personal Information. Your Personal Information might also have to be shared in the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). 5.2 External service providers: Occasionally, to provide our services, it is necessary to collaborate with external service providers. These external service providers process your information on our behalf only insofar as it is necessary for them to provide their services to us. They are contractually obliged to comply fully with the applicable law on Data Protection. We make sure that such external service providers can safeguard data. Our prior consent is required before they are permitted to transfer responsibility for processing Personal Data to a third party. We may share your personal information with our channel partners/service partners/third-party entities for the purpose of completing the transaction or establishing the relationship. 5.3 Courts and authorities: We will share your Personal Information when it is required: • To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence. • To raise or defend against legal claims. • To protect our users, systems, and services. 6. PERSONAL INFORMATION TRANSFER, STORAGE AND PROCESSING GLOBALLY • We operate globally and may transfer your Personal Information to Mahindra Group affiliates or third parties in locations around the world for the purposes described in this Policy. Wherever your Personal Information is transferred, stored, or processed by us outside your jurisdiction, we will take reasonable steps to safeguard the privacy of your Personal Information by implementing appropriate contractual and legal requirements in the concerned jurisdictions. 7. ACCURACY OF YOUR PERSONAL INFORMATION Notwithstanding the obligation for M&M to put in place all necessary means to maintain the accuracy of your Personal Information, you agree to provide us with accurate Personal Information at all times, and you will notify us promptly upon any changes to your Personal Information. 8. SECURITY MEASURES We are strongly committed to protecting your Personal Information and privacy online and accordingly, we have implemented technical and organizational security measures in relation to all the data or information including Personal Information that is processed by us. However, we cannot guarantee the security of any Personal Information or data that you disclose online having regard to the nature of the internet. In any event, you accept the inherent security implications of disclosing information over the internet and agree not to hold us responsible for any breach of information security unless we have been negligent or wilfully in default of our obligations under the relevant legislation. M&M endeavours to detect and investigate every breach of security by having relevant controls in place which should alert us to a breach of security. Among other things, we ensure that there is restricted access to Personal Data to staff and service providers on a need-to-know basis. We may also use encryption technology from time to time to assist in protecting any information or data which you submit. 9. YOUR RIGHTS IN CONNECTION WITH YOUR PERSONAL INFORMATION 9.1 We respect your right to access and control your Personal Information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your Personal Information. These rights can be exercised by you, as per the Data Protection Law that is applicable to your region. Please note that applicable law might require that we cannot comply with every request. For example, we will be required to retain your Personal Information due to statutory retention requirements despite your request for erasure. You have the following rights: • Right to access: You have the right to confirm if we hold any Personal Information about you and obtain a copy of the Personal Information about you that is held with us. • Right to withdraw consent: If you have consented to our processing of your Personal Information, you may revoke that consent at any time, effective going forward, by contacting us. This includes cases where you wish to opt out from marketing messages that you receive from us via the App. However, opting out will result in immediate cessation of services and no further collection of data will be done on a going forward basis. • Right to rectification: You have the right to have information held about you corrected if it is not accurate or complete. • Right to erasure: You can also request to erase the Personal Information that is no longer necessary for the purpose for which it was processed unless retention is necessary for a legal purpose. • Right to restriction of processing: You have the right to restrict processing of your information, however exercising this right may not enable M&M to fulfil your service requests and ensure service performance. • Right to object: You have the right to object to receive marketing communications from M&M by choosing to opt out of all marketing communications. • Right to lodge a complaint: You have the right to complain about the processing activities carried out by us before the competent data protection authorities, as applicable under your region-specific Data Protection Law. 9.2 For exercising any of your rights mentioned above, you can write to us at • [email protected] We will need you to respond with proof of your identity before you can exercise these rights. M&M may not be able to process any requests made in the event the user fails to identify themselves or if M&M is unable to authenticate such a user. M&M may also decline to process requests that are unreasonably repetitive, requiring disproportionate effort, jeopardizing the privacy of others, or would be extremely impractical. 9.3 M&M shall not charge you for fulfilling any of the above requests. However, if the fulfilment of any such request leads to certain costs being incurred by M&M, then M&M will notify you prior to processing such request. 10. RETENTION PERIODS • We will retain your Personal Information which we have collected for as long as we reasonably consider it necessary for achieving the abovementioned purposes and as is permissible under applicable law. • This is determined on a case-to-case basis. We will securely delete your Personal Information whenever you request us to do so and/or after the retention period has ended. However, we may archive and/or retain your Personal Information for as long as there are statutory retention obligations or potential legal claims are not, yet time barred. 11. OUR CONTACT DETAILS • Please address your requests or questions concerning the processing of your Personal Information to: Mahindra & Mahindra Limited Registered office: Mahindra & Mahindra Ltd. Automotive Division Mahindra Towers, 3rd Floor Akurli Road, Kandivali (E) Mumbai 400 101 Contact: [email protected] 12. CHANGES TO THIS PRIVACY POLICY • M&M may update this Policy from time to time. Any material changes to the Policy will be posted on this page. The updated Policy will take effect as soon as it has been updated. • This Policy was last updated as of 12th June 2023. • You can request to delete you Mahindra m-Spares Master app profile/account information by mailing us at [email protected]. Our helpdesk team Our helpdesk team shall handle your request. Mahindra & Mahindra Ltd. All rights reserved